Last Updated: November 14, 2025
Welcome to The Surds (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [www.thesurds.com], make a purchase, or interact with our services.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information to provide and improve our products and services. The types of information we may collect include:
a. Personal Information:
Name
Email address
Billing and shipping address
Phone number
Payment information (processed securely through our payment partners)
Account login details (if you create an account)
2. How We Use Your Information
We use the collected data for the following purposes:
To process and fulfill your orders
To communicate with you regarding your orders, inquiries, or account
To send promotional emails or marketing offers (only if you’ve opted in)
To improve our website, products, and customer experience
To comply with legal obligations and prevent fraud
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with trusted third parties, including:
Payment processors (e.g., Stripe, Razorpay, PayPal)
Shipping partners (for delivery of your orders)
Marketing and analytics providers (e.g., Google Analytics, Meta Ads)
IT and customer support services
All third parties are required to maintain the confidentiality and security of your information and use it only for the intended purpose.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website performance. You can manage or disable cookies in your browser settings, but some parts of our website may not function properly if you do.
5. Data Retention
We retain your personal information only as long as necessary to:
Complete transactions
Provide requested services
Comply with legal or accounting obligations
When no longer needed, your data will be securely deleted or anonymized.
6. Your Rights
Depending on your location, you may have the following rights:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Request transfer of your data to another service provider
To exercise any of these rights, contact us at [email protected].
7. Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us their information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
The Surds
Email: [email protected]
Website: www.thesurds.com